Return Policy Page

Return Policy

Thank you for shopping with us at [Website Name]. We want to ensure your shopping experience is as seamless as possible, including the process of returning products. Please take a moment to read our return policy below.

1. Eligibility for Returns: We accept returns for products that meet the following criteria:

• The return request is initiated within 30 days of the purchase date.
• The product is unused, in its original packaging, and in the same condition as when received.
• The product was not listed as a non-returnable item.

2. Non-Returnable Items: Certain items are not eligible for return due to hygiene, safety, or other reasons. These include but are not limited to:

• Personal care items (e.g., cosmetics, skincare, grooming products)
• Intimate apparel (e.g., underwear, swimwear)
• Perishable goods
• Downloadable software
• Gift cards

3. Return Process: To initiate a return, please follow these steps:

• Log in to your account on our website.
• Navigate to the "Order History" section and find the order containing the product you wish to return.
• Click on the "Initiate Return" button and follow the provided instructions.
• Pack the product securely in its original packaging, including all accessories and tags.
• Ship the product back to the address provided during the return initiation process.

4. Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the product received was defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your product.

5. Refund Process: Once we receive and inspect the returned product, we will process your refund within [X] business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within 7 days of receiving the item. We will assist you in resolving the issue, which may involve a return, replacement, or repair, depending on the situation.

8. Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at [customer service email or phone number].

Please note that our return policy is subject to change without prior notice. It's recommended to review this policy each time you make a purchase on our website. Your satisfaction is important to us, and we strive to provide the best possible shopping experience.